Formal vs. Informal: Management consulting in «stagnant» economy. Case study

Abstract

A socio-psychological study of the large energy facility construction conducted in the 1980sis described. The aim of research was to propose the recommendation to improve the quality of work.The mechanism of system disorganization of the production process, which caused a critical decreasein its efficiency and poor product quality is described. The analysis of interaction of formal norms, psychological and economic attitudes in this negative process is given. Special attention is paid to the dominance of informal norms of activity in the management of work performance over formal ones. An experimental scheme to improve the quality of construction works by using a game motivation is proposed.