Evaluation of the effectiveness of training in organization: case study

Abstract

Purpose. The purpose of this work is the development and testing of a program for assessing the effectiveness of training for employees of a consulting organization. Design. The first stage aimed to study the parameters of effective training (contextual part of the model). On the second stage todevelop on the basis of selected parameters the methodology for assessing the effectiveness of training at several levels. There are: affective, cognitive, behavioral (hierarchical part of the model). approbation of the methodology for evaluating the effectiveness of training and determining its validity. Methods. We used semi-structured interview, moderation sessions, survey, and testing. Processing of the resultswas performed using the method of content analysis, statistical processing was performed using SPSS.Sample: employees of consulting company N, the total number of 201 people. Results. A contextual hierarchical model for evaluating the effectiveness of training was developed. Parameters of effective training for employees of a consulting company were identified. A methodology for evaluating the effectiveness of training by a consulting company, including three blocks, was developed and tested. Recommendations on the application of this technique in further work were given to the customer. Application: The developed methodology can be used to assess the effectiveness of training in consulting companies. Limitation: the methodology was created for the consulting company however the created assessment model and recommendations may be useful to developers of similar instruments in companies with different profile.