Set of subjective criteria of control managerial effectiveness

Abstract

This article proves need to develop a theoretical model of subjective criteria to control the effectiveness of professional activity. Methods and approaches, which will then be developed, will forma managerial competence “effective control of professional activities”. Both in the context of psychology and economics subjective criteria for the control of managerial performance as the problem agenda are considered. Control enables identify the extent to which real activity and standard setting. The authors consider the subjective criteria of effectiveness of control as the constructs that are used by managersto check job results and compare them with standards. The main methods are method of modeling situations, written interviews and content analysis. The article presents the results of three stages of the study. The main findings of the first phase of the study are the follow. Performance measures represent only 17% of the total criteria used by managers; managers substitute performance criteriaby criteria of organizational effectiveness; hard measurable criteria presented significantly. The mainfindings of the second phase of the study are the follow. Middle managers often use hard measurable criteria than top managers. Instead of the requirements and standards managers use the descriptions of the process and condition. These descriptions have emerged in their professional experiences. Themain findings of the third phase of the study are the follow. At the system of subjective criteria the only control of results related to the standard of work. To control of the process and condition managersuse not standard, but hard measurable criteria created thanks to their professional experience. Basedon the results of their previous research authors propose the idea of the future research aimed at working out a model of subjective criteria for control and monitoring the efficiency of the managerial performance.