Organizational Psychology

Purpose. The article describes an empirical study of the business reputation of managers in the municipal service. Based on the results of the theoretical review, we understand business reputation as the assessment by the professional community of the psychological (expert, managerial, personal) qualities of the manager, based on his actions and deeds, and formed through the prism of the values and norms accepted in this professional community. Method. The sample included 238 heads of the municipal service of Tyumen aged 35 to 60 years and with service experience from oneyear to 30 years. Among them, 147 were women and 91 were men. All of them were heads of various departments (from department heads to department directors). To collect primary diagnostic data, the Azimut 2.0 method of BSSL Ltd. and “Business Profile. Universal psychodiagnostic complex” of “Humanitarian Technologies” company were used. The business reputation index was measured based on assessments of more than 1,000 employees of the Tyumen City Administration. Findins. The study revealed three psychological characteristics interconnected with the level of reputation of managers within the organization. One of such indicators was the nature of labor motivation, namely: internal motivation is more typical for managers with a high reputation index. A high value of thesecond indicator — the “Total Score” of intellectual abilities — is also characteristic of managers witha high level of business reputation. The third differentiating indicator was the level of abstractness (concreteness) of managers’ thinking. Managers with a high level of reputation are characterized by a higher level of abstractness, they are able to identify the meanings of problems, see promising opportunities and a long-term development strategy. Practical significance. As a result of the analysisof the data obtained, a number of recommendations were formulated that can be used by managers toincrease the level of reputation within the organization.