Organizational Psychology

Purpose. The purpose of the study is to discover the representations of the employees of the trading enterprise about the organizational culture, to determine the consistency of the representations of the employees, and to specify the consistency of the representations of the employees and the company managers. Methodology. The study involved 42 people: 40 middle managers of a trading enterprise and two top managers. Research methods: socio-psychological diagnosis, interviews and focus group. The results were processed with the help correlation analysis and content analysis. Results. Employees of a trading company classify their company’s culture as market-based and closed, with some disagreement regarding the type of culture among employees. The greatest degree of difference in the assessment of organizational culture and management practices in the company is observed between employees and company management. The employees of the trading company would like to lower the influence of the market type and want to see the organizational culture in which the activity is formed on the basis of mutual agreements. The company’s management adheres to authoritarian positions and advocates tight control of personnel performance. Conclusion. The representations about the organizational culture of a trade enterprise are differentiated — there are differences in the interpretation of the company’s culture between management and employees. These differences can be cause internal pressure in the company and require management efforts to reach a cultural consensus. The value of the results. The results obtained allow us to see the consistency / inconsistency of representations about the organizational culture and how this affects the internal integration in the company. The prospect of development is study of the quality of organizational culture — what parameters determines all possible manifestations of the working and civil behavior of personnel.