Organizational Psychology

Purpose. The present study aims to analyze the relationship between perceived levels of emotional labor and organizational commitment among women heads of profile department at pedagogical universities in Ukraine. Study design. The research population consisted of 80 women department heads in 31 teacher-training universities, 15 of which are pedagogical universities in Ukraine in the first quarter of 2020. A 16-item “Emotional Labor Scale” and an 18-item “Organizational Commitment Scale” were applied to the participants for data collection. SPSS 17.0 package program was used to analyze frequency and percentage values of demographic features and arithmetic means and standard deviations of scale scores. While Independent T-test was used for the analysis of marital status and job satisfaction variables, One-way ANOVA test was used to analyze age, length of service and the number of department academics. Findings. Women academics’ genuine acting behaviors were lowly and negatively correlated with deep acting behavior (r = .17), lowly and positively correlated with emotional commitment (r = .13), highly and positively correlated with continuance commitment (r = .71, p < .01), and lowly and positively correlated with normative commitment (r = .01). Women academics’ deep acting behaviors were lowly and positively correlated with emotional commitment (r = .29, p < .05), lowly and negatively commitment with continuance commitment (r = .05), and moderately and positively correlated with normative commitment (r = .42, p < .01). Women academics’ emotional commitment behaviors were lowly and positively correlated with continuance commitment (r = .21) and normative commitment (r = .24). Their continuance commitment behaviors were lowly and negatively correlated with normative commitment (r = .09). Values of results. The findings of the present study suggested a moderate positive correlation between women academics’ levels of emotional labor and organizational commitment. While significant differences were observed in terms of marital status and age, no statistically significant differences were found in terms of length of service, number of department academics and job satisfaction.