Organizational Psychology

Purpose. This study aims to evaluate the impact of high-performance work systems on organizational performance in healthcare settings, focusing on the mediating role of emotional intelligence among healthcare workers. Methodology. Utilizing the ability, motivation, and opportunity model, this research examines the relationship between high-performance work systems and emotional intelligence among healthcare professionals. The HPWS-scale and Schutte’s self-assessment questionnaire measure the relevant constructs. Regression path analysis is used to assess the mediating effect of emotional intelligence on the relationship between high-performance work systems and organizational performance. Findings. The findings indicate a significant positive relationship between high-performance work systems and emotional intelligence among healthcare workers. Moreover, high-performance work systems demonstrate a substantial impact on organizational performance, with emotional intelligence playing a mediating role in enhancing this relationship. Practical implications. The results underscore the importance of implementing effective high-performance work systems strategies to enhance organizational performance in healthcare organizations. Furthermore, they highlight the significance of nurturing emotional intelligence among healthcare professionals to optimize the impact of high-performance work systems on organizational outcomes. Value of the results. This study contributes to the existing literature by providing empirical evidence of the interplay between high-performance work systems, emotional intelligence, and organizational performance in the healthcare sector. It offers insights for healthcare managers and policy makers to develop tailored strategies for improving workplace practices and enhancing overall performance.